Shipping Policy

Welcome to Heavenly Whiskers! We are thrilled to have you here and want to ensure your shopping experience is as smooth as possible. Here’s everything you need to know about our shipping policy:

  1. Order Processing:
  • Once you place an order, please allow 2-3 business days for processing. We work diligently to get your goodies ready for shipment as quickly as possible.
  1. Shipping Rates:
  • Our shipping rates are calculated based on the weight of your order and the destination address. You can view the shipping cost at checkout before finalizing your purchase.
  1. Shipping Methods:
  • We offer several shipping options to cater to your needs, including standard, and expedited. Choose the option that works best for you.
  1. Estimated Delivery Time:
  • The estimated delivery time varies depending on your location and the shipping method chosen. Once your order is processed and shipped, you will receive a tracking number to monitor its journey.
  1. International Shipping:
  • Yes, we ship internationally! However, please note that international orders may be subject to customs clearance procedures, which can cause delays beyond our control.
  1. Order Tracking:
  • Keep an eye on your inbox for a shipping confirmation email containing your tracking information. You can use this to track your order every step of the way.
  1. Shipping Restrictions:
  • Unfortunately, we are unable to ship to P.O. boxes at this time. Please provide a physical address for delivery.
  1. Missing or Delayed Shipments:
  • In the rare event that your shipment is missing or delayed, please reach out to our customer support team. We will investigate the issue promptly and work to resolve it to your satisfaction.
  1. Holiday Shipping:
  • During peak seasons and holidays, shipping times may be longer than usual due to high order volumes. We appreciate your patience during these busy times.
  1. Shipping Partners:
  • We partner with reputable courier services to ensure your orders are delivered safely and on time. However, we cannot be held responsible for delays caused by unforeseen circumstances such as weather or natural disasters.

If you have any further questions or concerns about our shipping policy, please don’t hesitate to contact us. Your satisfaction is our top priority, and we’re here to help in any way we can.

Happy shopping!

Heavenly Whiskers Team